Uh oh! Vaccines are a national priority, but not “silver bullets” for reopening,… Establishing a company in changing times: danger and opportunity . You can mark us as SAFE too so that you won’t miss a beat from us in future! Therefore you will still have to pay $6.95 with Afterpay. Please have an image of the parcel ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. All refunds will be processed back to the original payment method used to place the order. MY PROMO CODE / GIFT CARD CODE ISN’T WORKING! If you're returning items that were purchased using AfterPay, you have the option to cancel your payment plan. If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. We accept all major credit and debits cards, as well as PayPal. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! INTERNATIONAL CUSTOMERS : We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. You can still shop from either store. When a return is submitted in our system, a label is created specifically for the items in that order. Condition is "Used" Toys and items used may have scuffs scratches or marks .no batteries are included See my store for many items new and used items> Please allow 24 hours for your order to ship from Polly HQ. If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. If you’re having trouble applying either of these, send a screenshot of the page that displays to our Customer Experience team so we can help! Prices may also vary on both stores. along with a 20% discount code!! Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. There was a problem calculating your shipping. If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Can I combine two orders in one return package? Polly Pocket gold locket - Princess Palace - Keepsake Collection - 1993 Bluebird Toys ⭐️ Please favourite my store, as I add new items all the time ⭐️ This rare 1993 Princess Palace Polly Pocket gold heart shaped locket is super cute and in what I would describe as excellent condition apart from Our USA Store is catered to our US customers. The wishlist is not currently shared between the website and the app but will be in the upcoming months. I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! You will receive shipping information once your order leaves Polly HQ! There may be restrictions in place with your details in the Afterpay system. AfterPay cancellations are applied to the final installments of the scheduled Payment Plan. You have exceeded the $2,000 transaction limit with Afterpay. It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! However, multi-currency is in the works to be supported this year! High quality Princess Holly gifts and merchandise. I will be placing another order VERY soon :) Free shipping for many products! Gift cards are non refundable. Princess polly have amazing customer… Princess polly have amazing customer service. RETURNS: Our returns window is set to 30 days. Offizieller instagram-Account. Smaller items such as accessories and cosmetics are usually wrapped in bubble wrap or amongst other items of clothing or shoe boxes within your parcel. Why aren’t the items I added to my cart on the website displaying in the app? If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. Items can be returned within 30 days of delivery for exchange, gift card or refund. Condition is "Used". Not to worry, just shoot us an email so we can help! Get in touch with our Customer Experience team via email and please be sure to include the following info for our team: Once an order is placed, we're not able to make any changes to the items in the order unfortunately! If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. We'll just remove the items you have returned from your Afterpay payment plan. INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. If you have paid with a gift card and opted to receive a refund, the amount is refunded to the original gift card. We’ll let you know your new order deets via email once processed! My original parcel was lost and they responded on a live chat immediately and issued me a full refund! When using Afterpay, you have the option to return one or all of your items for a refund. Light wear and fading 2. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. By following the reset my password links you can safely and securely reset your password directly. We also offer local returns and have a US-based Customer Experience team ready to help! Cut off times for all orders are Mon-Fri 3:00pm Pacific Time. Our USA Store is a totally separate website, so different products may be available. We're now very pleased to say, we ship from the USA, with local returns and local customer service here in the USA. We aim to process your return within about 6 business days of receiving the package. To contact head office, please use the enquiry form. Condition is "Used". Any orders placed over the weekend or on a public holiday are shipped the following business day. Offizieller Facebook-Account. I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. disney princess polly pocket doll & accessory lot. 1–3 business days. International return packages can take 4 weeks or more to reach our facility. 1 - Princess Polly in her pink dress. Your return will be processed as normal when we receive the items, so you are obligated to submit payment until we have processed your return since AfterPay is a third party company. This site is protected by reCAPTCHA and the Google Don’t worry babe, we are constantly working to improve your experience, so stay tuned! As long as your return is lodged or initiated within 30 days of receiving your items we can accept returns back for processing. Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. If you've previously had an account with us, you'll need to create a new account on the USA Store. WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR STORE CREDIT? Please allow at least 6 business days for your return to be processed by our team. Please note - if you would like to switch your exchange or store credit to a refund, $6.95 will be deducted from your total refund amount for use of our return label. This is beautiful piece in fantastic condition, no damage, discolouration or fading. Please allow at least 6 business days for your return to be processed by our team. Good overall condition. Easy! When choosing to return your item for a gift card, your refunded amount will be allocated to your Princess Polly gift card, and not your AfterPay. If you wish to use it on the USA Store, please email hi@princesspolly.com and we'll transfer it for you! The US app is only available in $USD at this time, while the AU app is only available in $AUD. Get shipping cost. All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT. HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? Privacy Policy and Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further! Be sure to include the pink flyer with your order number in your package. Polly pocket replacement dolls: 1. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. We'll deduct $6.95 from the refund for use of our returns shipping label. As soon as you place your order, we’re on it – we know you need it fast! Find many great new & used options and get the best deals for Princess Polly Icona Playsuit Romper Red US 12 at the best online prices at eBay! To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Items can be returned within 30 days of delivery for a free exchange, gift card or refund. Items may be returned within 30 days of delivery for an exchange, gift card, or refund. If you previously had a gift card or store credit with us on our AUS Store, this will still be on the AUS Store. Please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. The carrier may take 24 hours to update tracking information online. We suggest signing up for a restock notification for the item, and you will be notified via email when the product becomes available again! Yes of course! Exchange orders are not sent until the return has been received and processed by our team. Disney Polly Pocket Princess Doll Lot. Firstly, please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. The entire inside shines! 1992 Polly Pocket Princess Pollys necklace It is really hard to find polly pocket with original packaging The price is for 1 set. If you've placed an order and received a cancellation email from us, we're sorry about that. From there, any payment already made toward the items will be refunded by AfterPay themselves. For all other countries you may be charged duties and taxes upon entry into your country. And this is due to the import restrictions into these countries … sorry gals! There is no difference to our returns policy for the return of sale items. Please follow the instructions, depending on your order number. SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. We aim to process all returns within 6 business days of them being received. HOW LONG WILL IT TAKE TO PROCESS MY RETURN? Princess Polly Online Pty Ltd 71 Shipper Drive, Coomera, QLD, 4209 PO Box 561, Arundel BC, 4214 QLD, Australia Tel: +61 7 3123 4030 Email: eshop@princesspolly.com.au externe Quellen. Shipping/Delivery address you provided at checkout when placing your order. For our international babes, be sure to submit your return on our website and take note of your own tracking information and receipt, as we won't be able to track or monitor this for you! Don’t worry babe, we are constantly working to improve your experience, so stay tuned! We'll deduct $6.95 from the refund for use of our return shipping label. Terms of Service apply. You can shop all things fitness and activewear here too by our sister brand Bo+Tee. Polly Plays princess is a Cute little Polly on a Gold Outfit and she sits on her throne when inserted into the ring band. You are ${ shippingDifference | money } away from free US shipping. Receive 10% off just by signing up! Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Good overall condition. Why aren't the items I added to my wishlist on the website displaying in the app? Princess Polly is not responsible for non-Princess Polly items mistakenly returned, and may not be able to recover these items. To begin the return process, please submit your International USA Princess Polly order return. We use a sizing tool to provide a confident recommendation based on what similar shoppers have bought and kept. We will continue to update our website if any additional delays are expected. Still no luck? Please submit your inquiry and we'll be in touch shortly. We are working hard to make this is a better experience for our customers. Make sure it’s valid for all items in your order (eg. If you would like to make an exchange, please complete the request when booking the return. Once your return has been processed, log in to your AfterPay account to check out your new payment schedule! For hygiene reasons, some items are non-returnable. Polly Plays Princess Ring is in very good condition. Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Click here to book a return with US Store, Click here to book a return with AU Store. Please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Includes Polly Pocket, Throne, and ring base. CAN I CHANGE THE TYPE OF RETURN I REQUESTED? We process all refunds and store credits within 6 business days of receiving your items. I agree to the terms & conditions and to receive periodic promotional emails. In the meantime, check out our bangin' New Arrivals for something else you might fall in love with! You’ll need to place another order or return any unwanted items. International return packages can take 4 weeks or more to reach our facility. When we receive your return parcel, we can then cancel the payment plan for your items sent back to us (less $6.99 if using our free returns label). Comments for Princess Polly (4) Add Your Comment Submit. The items are clean and ready for their intended use. We cannot set items aside for exchanges. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools). The cart is not currently shared between the website and the app but will be in the upcoming months. This usually takes anywhere from 2-10 working days. We do not have record of items in other orders because they will not be linked to that label. Please use Chrome or Firefox for the best experience. Not to worry! For US customers shipping to APO, FPO, DPO, and PO Box addresses, all orders will be shipped with 2-3 day delivery. Vintage Polly Pocket Set {Princess Palace Yellow Book} Bluebird 1995 90s toy Polly Pocket Book Compact Princess Figure Sparkle Castle Palace Description: This Polly Pocket is a girl’s dream! If your items are out of stock and you have paid an additional amount, not to worry, you will be refunded in full back to your original form of payment. If you don’t have any luck, don’t stress babe! The refund will appear back in your account used to make the original purchase in 3-5 business days, depending on your bank’s clearance times. Can I transfer my AU or US Gift Card to use on the other site? No discoloration on throne or Polly. Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. Items must be received in original condition - unworn, unwashed, with all tags still attached. As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. All swimwear returns must have their hygiene seal intact. Comes with what you see. Receiving a cancellation/refund notification email from us will confirm we've already gone ahead and issued you a refund for the out of stock item(s). If loungewear is for you, we have super cosy and comfy joggers and crop tops made for relaxing. Tamsin as part of the Bay Window House playset, 1993 Good Lower level has a cute little courtyard with gazebo, stairs, and a bench. So sorry babe! ${ cartDonation.lightboxDonateButtonCta }. You can log in to your Afterpay account to view your updated payment schedule at any time! Description/photo of the item you received. Shipped with USPS First Class. Alllll over the world baby! Polly pocket disney princess lot. Free shipping for many products! The Princess Polly returns process is easy! Gift Voucher codes need to be entered separately. It's important to keep up your payments in AfterPay … Our website has been optimized for your shopping experience using these browsers. The set has the original very often missing little polar bear called “snowy”. You do not have sufficient funds available on your card at the time of purchase. Shop our signature dresses in satin and slinky ruched fabrics, in a range of mini, midi and maxi lengths, designed to suit every shape and size. WHEN DOES MY WEB CREDIT / GIFT VOUCHER EXPIRE? If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine! It also has the sliver Any exchanges requested that we do not have in stock will automatically be issued as a refund. You will receive an email with your new order number. As long as you’re checking out from Google Chrome or Safari you shouldn’t experience any technical errors on the website. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. You can also email our team directly with all of the above to hi@princesspolly.com! This includes sale items. Still no luck finding this one? Please look closely at the pictures as they are a part of the description. Rare Vintage Bluebird 1992 Polly pocket Princess Polly’s Ice Kingdom, 100% Complete and in Mint Condition. Phone: +1 855-818-1786  (Mon - Fri, 9am - 5pm PST). Teenagers ready to dress up again are turning to online brands Shein and Princess… Goldman Sachs downgrades India’s growth forecast as Covid cases rise . Your return may delayed in getting back to us due to delays with international carriers. Our USA Store is a totally separate website from our Australian (AUS) Store. While we can't provide estimates of when items will be back in stock, we encourage you to sign up for restock notifications so that we know you're loving the style and we'll work on getting more in ASAP! CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX? Some process pollys some not. If you can’t log into your account using the details you used to create your account, you may not have been successful creating this originally :( What you can do is try creating an account again to register your details. It is shaped like a fairy-tale book with a gold clasp on the side and when you open it there is a sparkly princess playset! Unfortunately, this means we are unable to make any changes as it’s already being processed at the warehouse (literally within seconds). Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We'll need to update this with the carrier. We now offer FREE 2-Day Shipping when you spend $50 or more. CAN I RETURN ITEMS THAT WERE PURCHASED WITH AFTERPAY? Just make sure to check your junk/spam folder for the automated notification. We ship from LA so you'll receive your order super fast! You are ${ shippingDifference | money } away from free US shipping. Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. My package was delivered, but I haven’t received it! Light wear and fading. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. Oh Polly is here for all your fashion needs. I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. Exchanges. Once you receive the order, you're welcome to make a return with us. excludes cosmetics). You can also email our team directly with all of the above to hi@princesspolly.com! Receive 10% off just by signing up! If you’re still not having any luck, please send a screenshot of the error message that displays to our Customer Experience team so we can better assist you! If you have ordered from our US store and your order number starts with #US, If you have ordered from our AU store and your order number starts with #AU.

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